The player from Norway had requested account closure over 50 times in the last two days, yet the casino had refused to comply. After submitting a complaint, the player successfully managed to have his account closed. The Complaints Team marked the issue as resolved, acknowledging the player's concerns about the casino's behavior and the unsolicited promotional emails he had received. The player expressed disappointment, feeling that the casino had only acted after the complaint was made.
Slot Mafia Casino - Player's account closure request is denied.
Resolved
Our verdict
Case closed
Amount: ??
Slot Mafia Casino
Safety Index 7.6 Above averageCase summary
Discussion
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1 year ago
I have asked this casino to close my account over 50 times the last 2 days, they refuse. How is this legal?
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1 year ago
Dear kjayyy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Mafia Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Could you please share your account closure requests with me? Please share the information to my email at tomas@casino.guru
- Have you unsubscribed from the casino's marketing communication?
- Could you please explain the reason why you wish to close your account?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we can help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
I have now managed to get my account closed. I am truly disappointed in this casinos bevahiour, that instead of closing my account as requested they bombard me with email promotions and nearly beg me to stay and play with them. I feel like they only closed my account because I made this complaint, and i am certain they would keep trying to beg me to stay if I didnt.
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1 year ago
I understand your point of view.
To limit your exposure to online casinos, be sure to check the options and tools I shared with you earlier, especially this section: https://casino.guru/responsible-gambling#apps-and-tools
Since you confirmed the casino closed your account, the complaint will be marked as resolved. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
