The player from Finland faced issues with a deposit of 40€, which had been deducted but did not appear in his casino account. Although he completed the email verification and phone code, he was then unable to log in and was receiving slow responses from customer support. We advised him to contact his payment provider, as the deposit was never credited and the casino’s hands were tied while the payment investigation was carried out. As he did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of communication.
Slot Lion Casino - Player's deposit is missing and account access is delayed.
Closed
Our verdict
Player stopped responding
Amount: €40
Slot Lion Casino
Safety Index 7.8 Above averageCase summary
Discussion
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1 month ago
Translation
I joined this casino by depositing 40e, 07.08.2026. Well the deposit went out but it doesn't show up in the casino when I can log in. It accepted my email verification and phone code but now it asks for it again and won't accept it anymore because I don't want to be able to log in even if I'm lucky. Attachments included. Chat just says I haven't made a deposit and they email me, they respond so slowly it doesn't seem like they're in a hurry. [Redacted] is my first name
Edited by a Casino Guru admin
Automatic translation:
Public
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 week ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
