Slot Lair Casino - Player’s winnings haven’t been received yet.

I played slotslair got to level 11 over period of two weeks or so and set up my account to withdraw my winnings which where £3000 at on time and that not counting deposits and applied 5-6 times to withdraw so I played on which brought down my winnings but nothing worked so I closed my account for my safety, then another email asking for my deposits back but nothing worked and not a word from them!!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No reply from the casino regarding deposits or any thing else thanks.

yours RP

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you officially request to close your account with the casino? If so, could you please send the account closure request you submitted?

Is your account currently closed, or are you still able to access it?

At the time you closed the account, did you have any remaining winnings in your balance, or had you already lost everything?

Are you currently trying to recover only your deposits, or are you also claiming winnings that were left in your account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I just want to claim my deposits of £300 and if remember correctly I had lost all my money by the time the account was closed in fact if I went to the account now I would be able to access it easily but they removed all my information of playing in the casino like the level I was which was a 11 thankyou.

Dear player, could you please forward us the account closure request you sent to the casino? You can send it to [email protected] or post a screenshot here.

Also, if I understand correctly, your account was not officially closed by the casino, and you are still able to access it — is that correct?

We’re really sorry to hear about your experience. However, if the full amount of your £300 in deposits was lost through gameplay, and no funds remained in your account at the time of closure, unfortunately, we won’t be able to help recover those losses. As a rule, casinos are not required to refund deposits that were voluntarily used for gambling and lost.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I going to leave now as I don’t ever think this complaint will go any where in the future as I have had problems with casinos before and I know you can’t get help, and thankyou for trying to help bye.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.