Slot Lair Casino - Player’s deposit is missing.

Klarna transferred €400 to the casino. The transaction was declined, and the money is gone. No help whatsoever. No response to emails. Simply gone.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Lair Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the information that the transaction was rejected comes from the casino?
• Is the status of the transaction visible in your deposit history found in your player's profile?
• Have you made any previous successful deposits in the casino?
• Have you contacted your payment provider or bank and informed them that your deposit was rejected by the merchant? What assistance have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear markus8619,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear markus8619,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas