The player from Greece had deposited approximately 600€ and won 1200€, but his withdrawal attempt was canceled pending KYC verification. After submitting the required documents, he experienced a lengthy wait of over 38 hours with no updates, while his initial deposit was processed. He had 1000€ in his account that he wished to withdraw. The complaint was marked as resolved by the player, indicating that the issue had been addressed to his satisfaction. We closed the case while remaining available to assist further if necessary.
Slim King Casino - Player’s withdrawal is delayed due to verification.
Resolved
Our verdict
Case closed
Amount: €1,000
Slim King Casino
Safety Index 5.8 Below averageCase summary
Discussion
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3 weeks ago
I deposited around 600€, when i hit 1200€ win and tried to make my first withdrawal after a day they cancelled my withdrawal,
I asked them and they told me that i need to do the KYC , everything ok.
I send immediately the documents, and after almost 38 hours nothing happend and they assure me that my documents are under review.
The took the money that i deposit mediately but the verification process taking to much long .
Now i only have 1000€ in my account that i want to withdrawal.
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slimking Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Could you please share a screenshot of the verification status of your player's account, if available?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay in verification and your payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Hello, i can login to my account
It wasn't bonus money it was row money,almost 48 hours and they assume me that i will not take longer,
It will be cancelled again bc of the verification process.Ill send you the conversation via email
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Makis00,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
