Slim King Casino - Player’s self-exclusion request was not honored.

I contacted SlimKing on 7 August 2026 and explicitly requested self-exclusion because I was experiencing serious gambling difficulties. I clearly asked for my account to be stopped and for me to be prevented from continuing to deposit and gamble.

SlimKing acknowledged my request and stated that it was being reviewed. However, I was subsequently informed that my account was still open. Despite my self-exclusion request and my repeated concerns, I was able to continue depositing and gambling.

I made significant deposits on 11 and 12 August 2026 after my self-exclusion request. I have preserved screenshots showing the relevant communications, including the timing of my request and SlimKing’s responses, as well as screenshots of the deposits.

SlimKing has refused my reimbursement request of approximately €1,920, relying mainly on Sections 6.6 and 6.6.2 of its Refund Policy, which state that funds used for wagering cannot be refunded.

My complaint is not simply about normal gambling losses. I am asking Casino Guru to review whether SlimKing handled my self-exclusion request appropriately, whether my account should have remained open after the request, and whether the deposits and losses incurred after SlimKing was notified of my gambling problem should be reconsidered.

I have attached a complete evidence dossier containing the relevant emails, screenshots and transaction history.

I would appreciate an independent review of the chronology and of SlimKing’s handling of my self-exclusion request.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slim King Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communications?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas