Slim King Casino - Player believes that their withdrawal has been delayed.

After 7 days they request verification.i ask before if needed and they say no.i sent documents by email and the apply that the don't verify by email but only through the verification tab in casino site.they had the choice to update closed.i request to open it and did it after 2 days.i have sent all the documents and I'm waiting to approve them.at the same time they cancelled my withdrawal apply

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Dear Mike1908,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for answering my message.im waiting to complete my verification.i just don't understand why they cancelled my withdrawal request.but it's ok.i will be passionate for few more days.if I will need your help I will text you again.have a nice day!

Dear Mike1908,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi.thanks for asking.the Friday 21/08 I withdraw the first 500€!

Thank you for the update. Please answer a few questions so I can fully understand the situation.

• Do I understand correctly that you received your first €500 withdrawal on August 21?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification? Please post a screenshot of your account's verification page.
• Have you accumulated your winnings with or without an active bonus?
• Could you please share the amount and date of each pending withdrawal? Please post a screenshot of your withdrawal history.

Thank you very much in advance for your reply.

Καλημέρα.εχω κάνει ταυτοποίηση του λογαριασμού μου και τα χρήματα είναι χωρίς κανένα μπόνους.εχω λάβει μέχρι στιγμής 2000€.το καζίνο καθυστερεί αρκετά ώστε να παίξω τα χρήματα και να κάνω ανάληψη όσο δυνατόν λιγότερα χρήματα γίνεται.μου ακυρώνουν αρκετές φορές τις αναλήψεις μου χωρίς λόγο.εχουν να

Dear Mike1908,

Thank you for the update and for providing your withdrawal history.

Based on the screenshots you provided, you received a total of €2,000 in withdrawals between August 20 and August 22. The casino appears to be processing your withdrawals periodically, with each payment being received within the standard 14-day withdrawal waiting period that Casino Guru applies before intervening in delayed withdrawal complaints.

Please also bear in mind that the casino has its own withdrawal limits and processing times. According to its terms, Level 1 players are limited to €500 per day, and withdrawal requests may be processed within 3 business days after the previous withdrawal has been paid.

Since your account is now verified and withdrawals are paid within a reasonable timeframe, we consider the complaint resolved and will now close it accordingly.

Thank you for your understanding.

Best regards,

Jean

Casino.Guru