Slapperzz Casino - Player’s winnings have been confiscated.

I am filing this complaint regarding the confiscation of approximately 1,500 EUR in winnings by Slapperzz Casino.

I registered using my real details from Norway and openly used a Norwegian IP address. Norway was available as a selectable country during registration. My registration was accepted, my deposits were accepted, and I was allowed to play real-money games. I also received promotional emails from the casino. In total, I deposited approximately 395 EUR.

The game involved was Jokerizer by Yggdrasil.

I initially played using a bonus. The bonus balance was eventually lost. After the bonus was exhausted, I made a new deposit using my own money and continued playing.

During real-money gameplay, I received two separate 2000-coin awards from Jokerizer's standard mystery joker feature. I was playing with a 5 EUR stake and a 0.50 EUR coin value, meaning each 2000-coin award was worth 1,000 EUR. These wins generated the majority of my balance, and I later requested a withdrawal of approximately 1,500 EUR.

The casino then confiscated my winnings.

Their original explanation was that I had allegedly accumulated and preserved "persistent in-game progression", "Joker Mode feature state value", and "feature progression" during bonus play and then transferred that value into my later real-money gameplay.

I strongly dispute this because Jokerizer does not operate in the manner described by the casino.

When my bonus balance ended, there was no active feature, no pending feature, no stored progression, no accumulated meter, and no saved game state waiting to be resumed. I simply lost the bonus, made a new deposit, and continued playing.

The wins came from Jokerizer's normal random feature where three joker faces can appear anywhere on the reels and randomly award 1000, 2000, or 6000 coins. I received two separate 2000-coin awards during real-money gameplay after making my deposit.

After I challenged the casino's explanation and requested clarification regarding exactly what feature had allegedly been preserved and transferred, the casino changed its position completely.

Instead of relying on the Jokerizer explanation, they claimed that I was not eligible to play because I am resident in Norway.

This raises obvious questions because:

* Norway was available during registration.

* My account was accepted.

* My deposits were accepted.

* My gameplay was accepted.

* I received promotional emails from the casino.

* No jurisdiction issue was raised until after I won and requested a withdrawal.

Additionally, after this dispute arose and after the casino introduced the Norway argument, I observed that Norwegian IP addresses appeared to be blocked from accessing the site.

The casino ultimately refunded only my most recent deposit while permanently confiscating my winnings and closing my account.

I respectfully ask Casino Guru to investigate:

1. The casino's original allegation regarding Jokerizer and require them to explain exactly what feature they claim was accumulated, preserved, and transferred.

2. Why the casino changed from a gameplay-abuse explanation to a jurisdiction explanation after the original allegations were challenged.

3. Whether Norway was actually a prohibited jurisdiction at the time of my registration, deposits, gameplay, and withdrawal request.

My position is simple: I registered openly, deposited openly, played openly, and won through the normal random mechanics of Jokerizer during real-money gameplay. I believe the confiscation of my 1,500 EUR winnings was unfair and I respectfully request that the winnings be paid.

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Hello, Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Slapperzz Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

• When exactly did you register at the casino?
• Have you filled out your profile with the correct personal information, including your country of residence?
• Could you please confirm that you have not used a VPN or other IP masking software to register into the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Best regards,

Attila

Hello Attila.

I opened my account 14th of May 2026. I have filled out all my information accordingly, also Norway was in their list of registration. At no point has there been any email saying Norway was not allowed to register. They even had Norway as a country to choose upon registration. I lost 120€ that day. Friday 22nd of May the sent a Friday reload offer 150%. I thought, okay, I'll play that. So I deposited 75€, to Play on Jokerizer, as this game is a high volatility game and a chance to win 3000€ with a 5€, so I thought, why not, I'll keep trying (I have only played this game here). I lost the bonus. Then after an hour or so I thought, ah, what the hell, I'll try again, I deposit 200€, continued playing the game. I played for quite some time, ultimately cashing out 1500€.

Then I received emails. I can attach them here as screenshots. I disputed the claim, explaining them how I have explained above. (The email is very long, and I can send it to you privately if you want them all).

Then, after that, they answer me with a completely different story. I have attached that in the screenshot as well. I have also blurred out all private info of me, so keep the photos public for everyone to see please.

I never used any form of VPN. I just used the web browser chrome on my PC with my own internet.

First Email:

Second Email:

I then sent them this email:

Their reply was just that they won't change their decision, and then just sent me my last deposit in ETH to my ETH address.

So that is why I have made complaint here, with proof of what I have described in my original complaint.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear mathij04,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Slapperzz Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Slapperzz Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the player’s winnings were confiscated. In particular, please clarify what actions or conduct the player allegedly engaged in that led to these measures, identify the relevant Terms and Conditions that were allegedly breached, and provide all available supporting evidence and documentation substantiating these findings.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mathij04,

thank you for your patience and cooperation throughout this complaint.

Unfortunately, despite extending the timer, Slapperzz Casino has not responded to this complaint.

As a result, I am now closing this complaint as "Unresolved." This outcome will negatively affect the casino's Safety Index rating, and it may also encourage the casino to engage with the complaint at a later stage. Should that happen, the casino can request that the complaint be reopened, and we will gladly continue the investigation.

As for further options, Slapperzz Casino appears to operate under an Anjouan Gaming license. You may try submitting a complaint through the license validator, which is available at the bottom of the casino's website. While our experience with Anjouan Gaming as a licensing authority has unfortunately not been particularly positive, it is still worth trying this avenue.

I am sorry that we were unable to achieve a better outcome in this case. Thank you again for your patience and cooperation throughout the process.

Samuel

Casino Guru