HomeComplaintsSlapperzz Casino - Player's account has been closed.

Slapperzz Casino - Player's account has been closed.

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Slapperzz Casino
Safety Index 1.7 Very low

Case summary

The player from New Zealand deposits $150 and successfully increases it to $420, but faces a rejected withdrawal due to a 3x wager requirement on the deposit. After questioning this policy in live support, his account is permanently closed without further explanation.

Written by Tomas
Complaint Specialist
Submitted: 08 Aug 2026
Public
Public
1 week ago

Today I deposited $150 I run it up to $310 then tried to withdraw. It was rejected I then went into live support and asked them why. They told me this was because of the 3x wager on my deposit. I thought it was a bit tough to have that and said other sites don’t have this. They said it was due to their licence in which I replied your licence was a wheetbix licence compared to other sites I played on. They ended the chat. I then proceeded to play more and run it up to approx $420. This is when my account logged out and then they emailed me saying my account was closed permanently. I have attached the email I received from them

Public
Public
6 days ago

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Public
Public
6 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slapperzz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • Was your player account verified?
  • When was the last time you managed to withdraw winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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6 days ago
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