Slapperzz Casino - Player's account has been closed.

Today I deposited $150 I run it up to $310 then tried to withdraw. It was rejected I then went into live support and asked them why. They told me this was because of the 3x wager on my deposit. I thought it was a bit tough to have that and said other sites don’t have this. They said it was due to their licence in which I replied your licence was a wheetbix licence compared to other sites I played on. They ended the chat. I then proceeded to play more and run it up to approx $420. This is when my account logged out and then they emailed me saying my account was closed permanently. I have attached the email I received from them

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slapperzz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was your player account verified?
• When was the last time you managed to withdraw winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I think I was a player for 6 months my account was blocked the day I made this post. no it wasn’t verified as I mainly used crypto, this deposit was fiat and I emailed them my documents that day. 4th of may was the last time I withdrew successfully

Dear schrodez,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello schrodez,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

Ok thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well I can see they have exit scammed the sites gone. I have initiated a charge back on my original deposit. At least I’ll get that back

Hello schrodez,

Thank you for the update. I’m sorry to see that the casino’s website has now gone offline, and unfortunately, despite our attempts to contact them, we have not received any response or explanation regarding your case.

Since the casino is no longer accessible and we have been unable to establish communication with them, there is unfortunately nothing further we can do from our side. I will therefore have to close the complaint as unresolved.

I’m sorry we couldn’t achieve a better outcome for you. For the future, I would recommend choosing casinos with a higher Safety Index and a stronger reputation, as this can help reduce the risk of similar issues.

I hope your chargeback is successful and that you are able to recover your deposit. Best of luck!