The player from Germany deposited €50 and accepted a 150% bonus, but after meeting the wagering requirements, his withdrawal of approximately €1,000 was confiscated without a clear explanation. Despite proving compliant with the rules, the casino claims "bonus abuse" without providing specifics, and he seeks transparent communication and the return of his funds.
SkyHills Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 16m 47s
SkyHills Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
- Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
- Have you successfully completed the full KYC verification at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
