The player from Germany faces repeated rejections of his withdrawal requests without explanation, resulting in the freezing of his account after attempting to withdraw 40 euros. Despite contacting customer support for clarification, his inquiries go unanswered, leaving him without access to his winnings.
SkyHills Casino - Player's account has been closed after withdrawal attempt.
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Current status
Waiting for player to reply
6d 22h 2m 52s
SkyHills Casino
Safety Index:Very lowCase summary
Discussion
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Public
yesterday
Translation
I hereby submit a complaint regarding the handling of my casino account.
Several of my withdrawal requests were rejected without explanation. As a result, I was unable to access my winnings or balance for an extended period and suffered further losses, as I was forced to continue playing or was unable to make a withdrawal.
My account was immediately blocked on my last attempt to withdraw 40 euros.
I then contacted customer support, as I considered this an unlawful and incomprehensible procedure. However, my inquiry in the live chat was ignored or not answered.
At no point was I given a concrete reason for the refusal of the payments or the account freeze. Likewise, I was not offered any opportunity to clarify the matter or to provide a statement.
I request CasinoGuru to review this case, particularly with regard to:
-repeated refusal of payments without explanation
-the sudden account suspension after a withdrawal attempt
-the lack of communication and response from customer support
Automatic translation:
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1 hour ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Dear PK3112,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
