Skycrown Casino - Player’s withdrawal is delayed.

3 of my payments were made to me. $3800 being withheld. 24/7 contact wouldnt give me a time frame just said first in best dressed. Email support told me to send a statement in pdf format for 6th june onwards to help them. I advised that a statement cant be given until statement period and why do they need it anyway my winnings have been approved at their end. All i got told was 'all requests must be complied to".

Its intentionally withholding of funds.

Dear nomonkeybusiness07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions before we proceed with the case.

Do I understand correctly that you received three withdrawals from this casino already?

When exactly did you request the withdrawal of $3800 to be paid out?

Have you accumulated these winnings with or without an active bonus?

Have you provided the requested statement to the casino? Please bear in mind that the casino may ask for additional verification documents when processing withdrawals.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear nomonkeybusiness07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.