Sixty6 Casino - Player's account is closed after winning.

I purchased 4 times on Sixty 6 casino and won over $8000.00. I followed redemption rules of $1000.00 a day for 2 days. I woke up on day 3 and my account was shut down both redemptions canceled and absolutely no contact from the casino. I contacted live chat when I realized they refunded all my payments and asked if the do refunds and was told absolutely not, when I questioned my account and refunds I was blocked from chat, still no contact although I was assured to hear it 24 hour this was days ago. I went on Facebook to review and make sure others are aware of the fraudulent activity since I'm not the first and I am now blocked on Facebook! I was 100% compliant with all terms and conditions and the only thing I did wrong was win alot more than I purchased. The casino seems to suppress any bad reviews and went and replied on Trustpillot saying it was closed under there terms etc and contact come in order that's received. I no this is a 100% lie as my son has wrote about depositing to see reply time and all 3 times the repl was in 20 minutes. I looked into others and many have the same issue they win then there redemption is canceled and they are blocked! I have documents on every step of the way and this casino needs to be held accountable for there fraudulent activity. I also received an email last night welcoming me back offer when they blocked my account.

Dear Ruthie1974,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Sixty6 casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Have you passed the KYC verification process, please?
• Have you ever had any successful withdrawal with this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi I started playing on June 10, 2025 completely verified as it let me redeem 2 times

They processed 2 redemptions but then canceled both. I will send documents so you can see all this.

Thanks for your help

Ruth

I also keep receiving these daily after they blocked the account. I also added the only explanation for why my account was closed, this seems to be the same theme for everyone it happens to. As stated I'm 100% legit with the terms and conditions the only thing I did was win a lot more than I purchased but I guess the game of chance is fine unless it goes against the casinos.losing money. I also called the phone number for the company and its a dead line no one answers just a robo answer and i tried contacting there privacy links when everyone else ghosted me and every email link to have you info removed etc is not even a real email

Dear Ruthie1974,

thank you for your reply.

Have you accumulated your funds with the help of bonus, please?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Hi never used a bonus I bought the coin packages with no bonus. If you look at bank statement I bought $100.00 and won over $8000.00 I've still received no reply from them and have blocked me from and communication including blocking me from there facebook.

Thank you very much, Ruthie1974, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Ruthie1974, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the account and the recent winnings. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Sixty6 Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Thank you for the additional details, I have not worded the initial message correctly, for which I apologise, if it caused any kind of confusion.

I have contacted the casino to see, if they will be willing to cooperate and have this complaint resolved. I will post an update as soon as I hear back.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won't respond as they ate fraudulent!

Dear Ruthie1974,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no licence, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Matej