The player from Bangladesh had deposited 1200 BDT for a 200% bonus but did not receive the bonus and faced a lack of response from customer care. After her balance had reached 2000 BDT, it was unexpectedly reduced to 0, and she later discovered her account had been blocked. The Complaints Team had reached out for more information to investigate the issue but received no response from the player. Consequently, the complaint was closed due to lack of communication.
Six6s Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: ৳1,200
Six6s Casino
Safety Index 4.3 LowCase summary
Discussion
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4 months ago
I deposited 1200BDT for 200% Bonus. But after deposit the balance I saw I din't get any bonus. Customer care didn't reply me. When I tried to withdraw ...I saw I have 24000 turn over. Ok! I was playing...when my balance reached at 2000BDT, after a min. I saw the balance is 0 even I was not playing that time any game. I knocked the customer care they didn't reply me & after sometime I saw I can't enter in this site. They blocked my account
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Do I understand correctly that you continued playing with your deposit without waiting for the bonus to be credited?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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4 months ago
Dear mamun999,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
