The player from Denmark successfully withdrew 1,158€ after depositing 250€, but his account is now blocked. The casino claims he breached terms related to fraud and identity theft, despite his documents being verified, and refuses to release his funds.
Simsinos Casino - Player's account is closed and funds are delayed.
Opened
Current status
Waiting for player to reply
6d 23h 49m 7s
Simsinos Casino
Safety Index 4.5 LowCase summary
Discussion
Public
Public
16 hours ago
I tried to cash out after I won. Deposited 250, cashed out for 1158. When I logged in the next day, my account was blocked. They told me to wait until I receive my money. Today, I tried to message them and they told med that I have breached their terms, 3 different ones to be exact. They suspect fraud, theft and identity theft. I recently had a name change, and therefore I still have my old documents but they were verified by their members, so I thought I could play because EVERYTHING said verified. Now, they refuse to pay me, even though they acknowledge my documents are legit.
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11 minutes ago
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11 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you register your account at this casino?
- Have you provided any identity documents to the casino for verification in the past? If so, were all of them successfully approved?
- Have you made any successful withdrawals from this casino in the past?
- When exactly did you change your name? Did you inform the casino about the name change immediately, or only after submitting your most recent withdrawal request?
- Could you please forward me the official confirmation of your name change that you provided to the casino? My email address is veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
