Sidepot Casino - Player's withdrawal request is delayed.

Around May 15th 2025 I tried to collect my winnings from Sidepot by Fliff. You are directed to a company called Aeropay. You are instructed to link your bank

I tried numerous times with my Chime checking account but was rejected. I also tried my One, Venmo, PayPal and Cash App, all which I can, and have, received cash deposits from various sources. I contacted Aeropay because they say they will help if they don't accept your bank. I contacted them and their only reply was to tell me to link my bank! I told them that did not seem to be possible and then they said they don't accept debit or charge cards and to contact Sidepot by Fliff. I did that and I received no reply. Someone along the way in a chat room suggested I try another company (I can't remember) but nothing came of that either. I just do not understand how a Chime Checking Account or even PayPal can be rejected in this age of virtual everything!

Dear tbvb05,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings. To better understand your situation and assist you further, could you please clarify the following:

• Have you made any successful withdrawals from this casino before?
• Have you tried selecting different payment methods to collect your winnings? If possible, please send me a screenshot of the payment methods available for withdrawal in your casino profile.
• When was the last time the casino communicated with you regarding this issue?
• Have you checked if there are any restrictions on your account that could prevent transactions?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Veronika did you get my email? My answer won't go through on here.

Thank you for your email. I apologize for the inconvenience — we experienced some technical issues on our website last week.

Could you kindly send me the screenshot of the withdrawal methods visible in your profile once again?

Also, if you have any communication with the casino’s customer support regarding the issue with the payment providers, please forward it to me at veronika.f@casino.guru.

I just sent you the email with all the info I have.

Thank you very much, tbvb05, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you Veronika!

Hello tbvb05, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the withdrawal issues. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Sidepot Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Hello Mayej! Thank you for your help! The issue is that Sidepot Casino uses a company called Aeropay to process their winnings and Aeropay refuses to pay out to any debit card checking accounts and Sidepot does not help with resolutions. Both companies say they will get payments sent but neither do.

Dear tbvb05, thank you for additional details. Is there an option to cancel the withdrawal and use different payment method to get your money withdrawn?

Hi.

They have no problem accepting payments from debit cards but they don't accept them for cashing out.

There is no other options offered but from an approved bank. There are none of their approved banks in my area but I'm not going to go out of state to open an approved bank account because I don't need one except for this.

That sounds like a plan! Do you have any approximate timeline as of when you are going to do this? I can swap the timer your way, and we can wait until you confirm the account has been opened and used for withdrawal at Sidepot, if it helps.

NO!! I AM NOT DOING THAT!! PLEASE RE-READ MY POST.

I am disabled, homebound. There are no banks that they approve of in my area, that I am aware of anyway.

My apologies, I have missed the "not" part of the "I'm not going to go out of state to open an approved bank account" :D

With that being sorted, unless they can pay out in some crypto coins you can withdraw after creating an e-wallet, I don't see any other option to get paid.

I have received a response from the casino, however it was just a copy/paste message regarding waiting times for payment procession. I have asked the casino representative to check the complaint thread again and provide specific answer, or request a casino representative account to be created, so they can deal with the complaint directly. If I hear back, I will post an update here.

That's what I'm afraid of too. I have absolutely zero knowledge about crypto currency.

Seems so ridiculous they only pay to an "approved" ( by them bank).

Thank you very much, that's their answer to everything, and the payment agents with Aeropay refer you back to Sidepot! They have an unhelpful response circle established.

Seems like the casino representative has an issue accessing the complaint, hence the cookie cutter reply. I am prolonging the timer for couple of days, to give us time to work on the problem and then start dealing with the complaint itself.

Thank you Matej.

I have a feeling they will say to contact Aeropay which I I've already done and Aeropay sent me back to Sidepot! So here I am. 🙂

Indeed, I have explained this to the Sidepot representative, although I have been told that you should contact them directly about your issue, so they can help.

As a last attempt, could you send an e-mail to support@sidepot.us with me (matej.l@casino.guru) in CC, and see if any resolution can be reached that way? Just quickly sum up the issue, and that the Aeropay and Sidepot are throwing you around like a hot potato, with neither side trying to solve the issue and providing a solution. We'll see how the casino reacts and whether there is any chance of finding a reasonable solution. And if they reply without CCing me, please be so kind and forward me their response, so I can keep up with the progress. Thank you very much.

Yes I will do that ASAP today.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have received an email from Sidepot support saying they have been unable to find me under the email I use for correspondence, despite the fact I included the "unique user id" assigned by them that they say must be included in all correspondence!

I have immediately sent an email from my user account and my request. The letter was sent today (Tuesday, July 15, 2025 at approximately 5:30 am EDT)

T.

Ccto Matej

I immediately received the following email:

Anj (Sidepot)

Jul 15, 2025, 06:25 EDT

Hi [name redacted by CG],

Thank you for reaching out to Sidepot Support. 

We're sorry to hear what happened. At this time, rewards can only be redeemed through Aeropay. While we are looking forward to offering more redemption options in the future, we recommend using a major/traditional bank.

We sincerely apologize for any inconvenience, and please let us know if there's anything else we can assist you with.

Regards,

Anj

Sidepot Social Casino Support

Dear tbvb05, thank you for the update.

Unfortunately, if the casino does not provide an option for withdrawals via certain payment method, we can't force them to do so. It is always up to the player to familiarise themselves with the deposit and withdrawal methods available before playing, and in case of uncertainty confirm the options with the support team beforehand.

However, the casino offers options to withdraw via transfer to a bank account and several crypto currencies. You have stated before you are unable to open a standard bank account, therefore I would recommend establishing an e-wallet and requesting a withdrawal via crypto.

Obviously, first it would be for the best to find out what e-wallets are supported by both Sidepot and Aeropay, and continue from there. Afterwards, you can transfer the crypto further, or use it directly. Other than that, I don't think there are other options to resolve this issue as this is not a case of casino being unwilling to pay the winnings, but rather unable due to technical limitations.

I'm going to try to do the crypto thing. I have no clue how but I'm going to try.

Thank you all for your enormous support and help.

Crypto thing is just too confusing so. I tried opening a checking account online at SoFi and according to Sidepot my money was sent to the new checking account. Hasn't arrived yet but I'll be watching. I attached my Chime account to the SoFi account!

If this works I'm claiming the title of genius! Lol

I'll let you know so wait a few days to close this out please!

Dear tbvb05, this is absolutely fantastic news!!! I am really happy you have found a solution, and if it was in my power, I would change your CG rank from Junior Apprentice to Junior Genius in a heartbeat. :)))

I will keep the complaint open until you confirm receiving the payment, in case there are any further hiccups.

Hi Metaj! Thanks. I'll let you know.

What are the ranks used for? I noticed mine had gone up after that other complaint but I completely forgot to ask.

Ranks just show how active the user is on Casino Guru site. The more you post, especially on forum, the higher the rank. If you ask one of our community team members, they will be able to give you more details, as that is their field of expertise. :)

Thanks

I GOT MY MONEY!!!!!!

It went in last night.

Now I have to figure out how to get it from the new bank to Chime! I will, for sure, this we know! LOL

Thank Casino Guru friends for all your help! I'll let you do the honors of marking this solved!

💞😊

Dear tbvb05,

I'm happy to hear that your issue has been resolved!!! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the Sidepot Casino for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru