Sidepot Casino - Player’s withdrawal is delayed.

Ive attemted 2 different times to redeem $400 from side pot casino. I have sent them numerous emails. I've got in return the same few bot generated generic responses from them. They get there money immediately i think it only right for them to reciprocate that. Ive been trying to get my winning for 26 days, which is terrible.

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Dear MarkUSMC,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina