Shokki Casino - Player faces issues with untriggered free spins.

Hello, it was my first time playing and I made a deposit. I played a Games Global game and spun for 400 euros.

I played for over an hour and got 3 houses, which are the scatters. This should have given me 15 free spins. A 3-euro bet with my own money. The game did not open the free spins. I've requested a resolution for 3 weeks now. The inquiry is with the game provider, I'm always told. There has been no response from the game provider. I have played the same game for 10 years without issues in the past. I lost 400 euros, but I would have won if the game had triggered the free spins. Please help, it shouldn't work like this. Certification needed, where is it?

Hello Ruusu4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shokki Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is the winnings bet which was supposed to trigger the free spins visible in your betting history?
• Do you have any evidence of hitting the free spins?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi. The identification happened in a bank account. Because it is a fast casino. The first one was on 13.12025. I opened it for the first time. I played for so long that 400 e went with a 3 e bet and I got free spins. 3 house jackpots. 15 free spins. It didn't load, I contacted the chat. Now it's just everyday. The game producer hasn't responded. Patience. I don't see the game history. Other than the time and mode, it worked. No pattern, no ID. That's where the money went and the chance of winning. When the game doesn't load the free spins. I would have gotten rich. I always got shocked and poor.

The history of the game producer certainly shows the correct gameplay.

Does this casino have an Estonian license?

close my account here. stop processing my complaint. it won't help at all. lost what's lost.

Hi. I was shocked when I was told at the casino that only a Curacao license is required.

If I could get some clarity on something, why am I being told I have a curacao license, even though it shows shokki.com

The complaint will be now closed as the player has requested to close his Casino.Guru account.

Regards,

Nick