HomeComplaintsShinyWilds Casino - Player’s withdrawal method is restricted.

ShinyWilds Casino - Player’s withdrawal method is restricted.

Opened
Current status

Waiting for player to reply

3d 12h 59m 44s

ShinyWilds Casino
Safety Index 3.4 Very low

Case summary

The player from Alberta is facing issues withdrawing funds as the casino requires them to enter their full credit card details for a withdrawal, a method not legitimate in Canada. They are unable to access real withdrawal options such as Interac, bank transfer, or crypto.

Written by Tomas
Complaint Specialist
Submitted: 12 Sep 2026
Public
Public
5 days ago

am a Canadian player. I am fully verified and attempted to withdraw my balance.

The casino is forcing me to enter my full credit‑card number, expiry date, and CVC as a "withdrawal method."

This is not a legitimate payout method in Canada.The withdrawal page appears to be a deposit form disguised as a withdrawal option.

No real withdrawal methods (Interac, bank transfer, MiFinity, crypto) are the only opinions.

Public
Public
3 days ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
3 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinyWilds Casino. We recommend not entering full card information on a website that is not a trustworthy payment gateway.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please provide a clear screenshot of the situation, without using a second device, with the URL of the website visible?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

Skyfall44 has 3d 12h 59m 44s to reply

Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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