The player from Austria has been waiting over three weeks for a €360 withdrawal from Shinywilds Casino after completing the necessary KYC checks. Although the withdrawal process faced errors leading to the funds being credited back to his account, he has since requested the payout multiple times without success and seeks assistance in resolving the ongoing issues.
ShinyWilds Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 21h 26m 39s
ShinyWilds Casino
Safety Index 4.1 LowCase summary
Discussion
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Public
2 days ago
Translation
Hello dear Guru Team, I have been waiting since mid-August for the payout of my winnings totaling €360 from Shinywilds Casino. Previous payouts were processed without any problems.
This withdrawal initially required a KYC check. This involved verifying my card and address, among other things. The check took over two weeks and required extensive communication. The verification has since been fully approved. Nevertheless, I've been waiting for my money for over three weeks now.
The casino had previously informed me that an error had occurred during the withdrawal process. The amount was therefore credited back to my player account, and I had to request the withdrawal again.
Today I received another message stating that there had been difficulties with the withdrawal. The €360 were credited to my player account again instead of being paid out to me. I then requested the withdrawal again, this time split into several installments.
The repeated chargebacks and the long delays are incomprehensible to me. Despite completed verification, I still haven't received my money. I request assistance in finally getting the outstanding €360 paid out, as well as a concrete explanation for the repeated payment problems.
Thank you very much in advance.
Best regards
Aleksandar Jovanovic
Automatic translation:
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please clarify when exactly you made the last successful withdrawal?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
