The player from Germany has a problem with the casino's second welcome bonus, as her turnover indicator remains at 0 despite playing for over 5 hours. She has been waiting for 9 days for a resolution and continues to receive the same response from support.
ShinyWilds Casino - Player's bonus turnover is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 37m 5s
ShinyWilds Casino
Safety Index:LowCase summary
Discussion
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17 hours ago
Translation
I used the second welcome bonus (wagering requirements 30x) and played for well over 5 hours, but my turnover indicator is still at 0 and support keeps giving me the same answer that my problem has been forwarded. Nothing is happening; I've been waiting for 9 days now.
Automatic translation:
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1 hour ago
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1 hour ago
Dear shox2k17, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after you have noticed the issue?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
