ShibuSpins Casino - Player’s deposit is unplayable.

Deposited here, no games work, live support does not exist and support email is dead.

Need to get my deposit refunded.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you register at this casino?
• Have you made any successful deposits into this casino before?
• Have you experienced any issues with the casino website before making your deposit? Have you contacted customer support before deciding to send your money to the casino?
• Have you tried accessing the casino website from a different device or browser to check whether the issue persists?
• Have you also tried clearing your cookies and cache or deleting your browser history?
• Please record a video showing the issues you are experiencing at this casino and forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When exactly did you register at this casino?

24/6/2026

Have you made any successful deposits into this casino before?

Just one crypto deposit

Have you experienced any issues with the casino website before making your deposit?

Nothing obvious, everything was ok until I went to play for real

Have you contacted customer support before deciding to send your money to the casino?

Ni

Have you tried accessing the casino website from a different device or browser to check whether the issue persists?

Yes same issue regardless

Have you also tried clearing your cookies and cache or deleting your browser history?

Yes

I will send a video over to you now

Dear Broskiii

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Broskiii,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact ShibuSpins Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.