The player from the United Kingdom has a pending withdrawal of £1000 that has been "in progress" since April 29, and she expresses concerns about the delay in processing her withdrawal request over the past two weeks. She feels ignored by the casino.
ShelbyWin Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 20m 11s
ShelbyWin Casino
Safety Index:Very lowCase summary
Discussion
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14 hours ago
In progress withdrawl for 1000 since 29th April,7 to 21 business days to do checks ect,I would not deposit a penny they ignore and do not ever pay out,do your research
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48 minutes ago
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48 minutes ago
Dear Mellyg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
