Shelbyspin Casino - Player wants account closure but faces delays.

Casino not closing my account and I cannot find any email address to connect.

Each time I try live chat, they say they connect me to a specialist and then the specialist never responds

I just want my account closed/deleted

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Dear tendol4i1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

1. Could you please specify the reason for closing your account?
2. Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
3. Have you tried emailing support@shelbyspin.com to request account closure?

Thank you in advance for your cooperation.

Best regards,

Veronika

Hi they’ve managed to close it off after a bit of back and forth thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tendol4i1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika