ShakeBet Casino - Player's winnings have been confiscated.

I took a deposit bonus and managed to wager all and wanted withdraw 550euro. Did not breach any bonus terms. They took my winnings with the reason my bonus ratio is too high and therefore its promotional abuse. Why offer me a bonus in the first place then? So if i lost they would offer me another bonus next week until i win, then its promotional abuse. Thats just unfair and scam. But they say decision is final. Can you help me casinoguru.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino specified that your winnings were confiscated because your bonus-to-deposit ratio was too high? If you have any confirmation of this statement, please forward it to me at veronika.f@casino.guru.
• Could you please send me a link to or a screenshot of the deposit bonus you activated and played with to accumulate your €550 winnings?
• Could you also send me a screenshot of the bonus history from your casino account?
• Is there any possibility that someone in your household, or someone using the same IP address, also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika