ShakeBet Casino - Player's deposit is missing.

Hello . Made deposits on friday 6.3 with visa. total of 140e. 100e made trough casino balance and 40e is missing and went from my bank account. Casino dont do anything . They were debited from my bank account allready and nothing has come to casino balance. They stole my money . Casino or payment provider. I have all screen shots . On casino end deposits show declined

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas