ShakeBet Casino - Player's deposit is missing.

Hello . Made deposits on friday 6.3 with visa. total of 140e. 100e made trough casino balance and 40e is missing and went from my bank account. Casino dont do anything . They were debited from my bank account allready and nothing has come to casino balance. They stole my money . Casino or payment provider. I have all screen shots . On casino end deposits show declined

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello. Casino says money will bounce back to me bank 1-5 businnes days. That has not happened. They wont answer my email. Only live chat says they are "doing" something. My bank says they cant do anything. Its casinos payment provider who has my money.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Purnojahakka,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas