The player from Singapore, a long-time customer and VIP at sg88win, faced account deactivation after winning 17,500 SGD following a recent deposit. The casino claimed fraudulent activity despite the player's history of regular transactions over the past decade. The Complaints Team attempted to engage the player for further information but received no response. Consequently, the complaint was closed due to the lack of communication, although the player could reopen it at any time in the future.
SG88Win Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 17,500 $
SG88Win Casino
Safety Index:Below averageCase summary
Discussion
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6 months ago
I have been a customer of sg88win since 2015.
Over the years, I have deposited and lost more than 300k SGD and became a VIP. There was no issue to deposit or withdraw during this period.
On 11 Aug 2025, I deposited $1000 and I was lucky to win $17500. When I tried to withdraw the money, SG88Win locked and deactivated my account claiming that I had fraudulent transaction. The irony was that I had been using the same account for the past time 10 years without any issue.
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I assume correctly that your account is fully verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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6 months ago
Dear apex888,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
