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HomeComplaintsSentosa78 Casino - Player’s struggling to withdraw their winnings.

Sentosa78 Casino - Player’s struggling to withdraw their winnings.

Closed
Our verdict

Player stopped responding

Amount: 400,000 Rp

Sentosa78 Casino
Safety Index:Low

Case summary

The player from Italy is experiencing difficulties withdrawing their winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago

This casino is not recommended guys , U'r betting will never be paid

Public
Public
5 years ago

Dear Deni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your withdrawal has been declined?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Private
Private
5 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
5 years ago

I still need more information than a screenshot. Is the deducted amount 175 IDR? 

Public
Public
5 years ago

Dear Deni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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