Selector Casino - Player's winnings have been confiscated.

I won a promo code from the site's Telegram channel—a no-deposit bonus that only required wagering the amount three times, in accordance with the site's terms and policies. However, when I met this requirement and tried to withdraw my winnings, they refused the payout, claiming I had violated the terms and that the bonus actually required a deposit before withdrawal. First of all, why call it a "no-deposit bonus"? Regardless, I was willing to make a deposit, but they confiscated and stole my funds. These are my winnings; even if such a rule did exist, they have no right to take my money under their own policies—this is theft.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Selector Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified?
• Could you please share a screenshot of the bonus offer you received and its associated conditions?
• Could you please share with me the communication between you and the casino regarding the reasons why the payout was refused?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas