Selector Casino - Player requests refund for mistaken deposit.

Hello. I am a fully verified client of Selector.gg casino (Anjouan license ALSI-202503005-F11).

Situation: I accidentally sent a withdrawal from another service to the Selector deposit address, confusing it with my personal wallet address. This was a pure technical error. I never intended to deposit at this casino or play with that money.

What the casino did:

My erroneous payment was automatically credited as a deposit, and it was immediately subject to a 3x wagering requirement exclusively for slots. I didn't accept any bonus or the terms.

Attempts to resolve the issue:

I contacted technical support (operator Polina) several times, explaining that the payment was erroneous and demanding a refund. All I received in response was repeated scripts about "clause 8.1" and a refusal to consider the matter. I've attached screenshots of the correspondence.

Important fact: Selector Casino is already on your blacklist. My case is direct evidence of why it should be there. Withholding an erroneous payment under the guise of wagering is a direct violation of the fundamental principles of gambling law and regulation.

I demand a full refund of the erroneous cryptocurrency transaction amount (I can provide the hash), without any strings attached. I do not intend to gamble with these funds.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience at Selector Casino. I have read the casino's terms and conditions and this is what I have found:

Refund Policy

10.1. All withdrawals from the account on the site will be considered as payments of your winnings received when using services on the site.

10.2. Please note that a refund can be requested no later than ninety (90) days after replenishing your account or within thirty (30) days if you claim that a third party (or minor) has gained access to your account. After this period, all payments will be considered payments of your winnings received as a result of using services on the site.

10.3. The technical department reserves the right to suspend any refund until a full identification procedure (KYC) has been conducted. The technical department may request a statement from your bank/payment system for additional verification.

10.4. You agree to provide a notarized identification document or any other form of identity verification in accordance with the legislation of your country, if necessary.

10.5. To submit a request for a refund or other withdrawal/deposit operation, contact support through the "Support" section on the site.

• Could you please advise on the date of the erroneous payment?
• Additionally, have you made any deposits into this casino before?
• Have you submitted any documents for the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila