SCR66 Casino - Player's deposits are not processed.

I've deposited on this site for over two years I was a gold vip member until they started to take my deposit and not process it to my account.

I've contacted customer support several times and all they do is tell me to contact my bank. I have also done that and my bank confirms that the payments were taken from my account and deposited to them I have all screenshots to prove that they have done this I'm multiple occasions.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bugs1ner45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Bugs1ner45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for getting back to me the site is still saying the same thing over and over, telling me to contact my bank. I've stopped depositing all together and continue to ask them to process the deposits. It's frustrating because you wouldn't expect a site to scam you when it's your main site let alone after I've deposited over $75,000 since I started with them.

Thanks for your reply.

Kindly provide screenshots of your deposits as they appear in the casino's records, in your deposit history.

Then, please provide screenshots of payment receipts and the relevant communication with your bank and the casino when you contacted them to resolve the issue.

Send the evidence to my email at tomas@casino.guru for review, or post screenshots here.

Dear Bugs1ner45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.