SCR55 Casino - Player’s deposit is uncredited.

I had deposited $100 to this casino 2 seperate $50 deposites on the same day and they said they never recieved the money for both so my account wasn't credited but it definitely came out of my bank

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SCR55 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you ever made a successful deposit to the casino?
• Have you made any successful payouts?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes I have made successful deposits, and withdrawals on scr55

I will email through copy of conversation

Thanks for your response.

I checked my inbox and spam messages, yet I haven't found any email coming from you.

If the issue persists, kindly provide your communication from your attempts to resolve the issue with the casino. Send the evidence to my email at tomas@casino.guru

Looking forward to your reply.

Dear Jayde1111,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jayde1111,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from SCR55 Casino to join this conversation and assist in addressing the complaint.

Dear SCR55 Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru