The player from Australia had deposited funds over the weekend, but the casino claimed it had not received the money. Despite repeated inquiries, the player felt the issue remained unresolved and doubted they would ever receive their funds. The Complaints Team had requested additional information and communication from the player to investigate the matter. However, due to the player's lack of response to multiple messages and reminders, the complaint was closed for the moment. The player retained the option to reopen the complaint if they chose to resume communication.
SCR111 Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$90
SCR111 Casino
Safety Index 3.5 LowCase summary
Discussion
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2 months ago
Deposited on the weekend and they are still saying that they haven’t received the funds and blah blah blah blah blah blah they just keep saying the same thing over and over again without trying to resolve anything and then I don’t reckon they’re ever gonna give me the money do not use this website. I do not use this website. They are scams.
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2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SCR111 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was this your first deposit in the online casino?
- Could you please explain what payment method have you used for the deposit?
- Could you please share a screenshot of the payment instructions when attempting to make deposit in the casino using the same method?
- Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear Dham1133,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
