Scorpion Casino - Player’s account was blocked.

recently I added 480 used into this gaming account, my account is blocked without any reason

user id- 6***9

username-si***2223

Dear abisakh_242a44444,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Have you received any email from the casino after your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My Account Is Fully Verified, this is my first withdrawal when my account blocked, I used 100% first deposited bonus after sometime I cancelled the bonous

Do I understand correctly that you canceled the bonus before you completed the wagering? According to the Bonus Terms for the Welcome Bonus:

-If players wish to withdraw before they manage to complete the wagering requirements, the player can cancel the bonus, but keep in mind that the bonus funds will be burned along with the bonus.

Also, could you please tell me if you received any email from the casino after your account was blocked?

i am not receive any email from cassino when i connect from chat option he told me your account is blocked because 10 time unsuccessful withdraw

Please send me the screenshot or the chat transcript of your communication with chat support.

Dear abisakh_242a44444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.