Scored Casino - Player is struggling with account verification.

Estoy teniendo un problema con este casino ya que estoy verificando y me ponen problemas todo el rato tengo en saldo real 6000 euros y quiero retirarlos ya que son míos pueden ayudarme por favor

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

El problema que están poniendo es que los documentos que subo no son válidos les he intentado explicar que el doposito que realicé que es por valor de 171 euros está realizado desde una tarjeta de crédito asociada a una línea de crédito de Cetelem la cual tiene una cuenta bancaria asociada a otro banco llamado ING ellos exigen un documento donde aparezca el importe ingresado la fecha el IBAN ellos exigen nombre del titular y el nombre del comerciante tengo todos esos datos pero por separado y exigen que sea todo en un mismo documento lo cual es imposible y no dan más soluciones se basan en decir no podrá ser verificada si no adjunta lo que pedimos y he hablado con ambos bancos y me han dicho que ese documento es imposible de obtener por parte de ellos con esto ellos se lavan las manos diciendo que no sirve todo lo que subo y ya está si pueden ayudarme por favor

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru