The player from Finland had won 4980 euros but faced withdrawal issues despite having completed KYC requirements. After attempting to withdraw, his account balance had decreased to 100 euros, even though he had wagered the bonus and used real money. The player did not respond to the Complaints Team's requests for additional information and clarification regarding his bonus and deposit history. Due to the lack of communication from the player, the complaint was closed without resolution. The player retained the option to reopen the complaint if he chose to resume communication.
Scibet Casino - Player's withdrawal is being delayed.
Closed
Our verdict
Player stopped responding
Amount: €5,000
Scibet Casino
Safety Index 3.9 LowCase summary
Discussion
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1 month ago
Translation
After winning 4980 euros from Mentalist, it wouldn't let me withdraw my own money. When I got the kyc issues sorted out, I tried to withdraw again until the money was taken out of the account and 100 euros appeared in the account.
even though I had already wagered the bonus and played with real money as the casino showed that I was using my own money
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot of it or a link to it. Also, kindly send me a screenshot of your bonus history in your casino profile.
- Have you made any deposits into this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Dear Kazper123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
