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HomeComplaintsScibet Casino - Player's winnings have been confiscated.

Scibet Casino - Player's winnings have been confiscated.

Closed
Our verdict

Player stopped responding

Amount: $377

Scibet Casino
Safety Index:Low

Case summary

The player from Ukraine reported that $377 had been confiscated after he successfully completed the verification process and attempted to withdraw funds for the first time, despite not taking any bonuses. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information needed to investigate the case. Consequently, the complaint was rejected due to a lack of communication from the player.

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8 months ago

Hello dear! These scammers stole $377 from me! I successfully passed verification. But when I tried to withdraw funds for the first time, I immediately got all my funds confiscated! I never took any bonuses from them! It's a pity that I didn't see right away that they had such a low rating

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8 months ago

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are facing. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:

  • Have you received any communication from the casino regarding the confiscation of your funds?
  • What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
  • Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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8 months ago
ruTranslationgb

I did not receive any specific explanations regarding the confiscation of funds. I played slots and also bet on sports. I successfully passed the full KYC check!

Automatic translation:
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8 months ago

Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru.

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8 months ago

Dear xray200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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