Scibet Casino - Player’s winnings are confiscated.

Unjust confiscation of €576.69 winnings – no clear explanation provided

Hello Casino Guru Team,

I would like to file a complaint against Scibet regarding the confiscation of my winnings amounting to €576.69.

My withdrawal request was cancelled and my winnings were removed from my account based on an alleged breach of their Terms & Conditions (clause 12.10). However, I have not been provided with any clear, specific, or evidence-based explanation for this decision.

I have fully completed the verification process and submitted all required documents, including:

Valid identification document

Bank statement

Selfie verification

All documents are genuine. I have not used VPN, multiple accounts, bonus abuse, fraudulent activity, or any other prohibited methods.

Despite this, the operator only provided generic statements referring to "security reasons" and "internal decision," without specifying the exact rule allegedly violated or presenting any supporting evidence.

I believe this decision is unfair and lacks transparency, as my winnings were confiscated without a clear justification.

What I am requesting:

A fair review of my case

Clear explanation of the exact alleged violation

Evidence supporting the confiscation decision

Reinstatement of my €576.69 winnings

I have already opened a complaint with AskGamblers and I am seeking an independent review of this matter.

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot of it.
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for reviewing my complaint.

Please find my answers below:

I accumulated my winnings exclusively through sports betting.

I did not use any bonus, promotion, free bet, or welcome offer at any time. My winnings were accumulated only through regular bets using my own deposited funds.

To the best of my knowledge, no one from my household and no one using the same IP address has created or used an account at this casino.

I would also like to add that I completed their verification process and provided all requested genuine documents, including ID, selfie verification, and bank statement.

Despite this, my winnings (€576.69) were confiscated without any specific explanation or evidence.

Thank you for your patience throughout the complaint process.

Please understand that if your winnings were confiscated and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika