Scibet Casino - Player's experiencing issues because of the bonus.

So they claim i used bonus founds when i didnt. Have screenshots of proof.

Now they refused to pay

According to your policy regarding bonus 1.5 and 1.6 the real money always is used first in my case the 22 eu i deposited. Now from the the 6 bet on playson hit the bank i won a total of 463 eu keep in mind that my own funds are still being used according to your policy. Since that bet my founds kept going up. So the " bonus founds" never was used according again to polilicy 1.5 and 1.6. i will attach files

Dear danieldakajda,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Did the casino reduce your winnings? Or was your entire balance confiscated?

I will be patiently waiting for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I will explain it very easy as you see on 1 pic 11:57 deposit , 6 bets later i am still not using bonus money because i never lost.

Picture 2 your own costumer support says 

Harry

"First your own, and after the real money was used you used bonus balance. The winnings from playing with real money it credits them as bonus money due to the way our bonus system works"

Seen on first picture evidence A , i never lost my initial deposition.

Picture 3 your policy 1.5 is in effect 1.6 not.

PICTURE 1 EVIDENCE, 11:57 DEPOSIT OF 20EU WITH 30EU AS BONUS.

THEIR POLICY ON PIC 3 " Real money always first"

PICTURE 2 SUPPORT "HARRY" CONFIRMS THAT REAL MONEY SHOULD BE USED FIRST, THEN LIES THAT I USED UP MY OWN 20 EU SO THAT THE BONUS FOUNDS WERE IN PLAY.

PICTURE 1 IN THIS SECTION iäIT SHOWS ME WINNING 400+ EU AND BEFORE THAT A TOTAL LOSE OF MY OWN " REAL MONEY " ADS UP TO 5EU = 15EU LEFT ON MY REAL MONEY.

PIC 2 IN THIS SECTION YOU CAN SEE THEY STILL TREATED MY REAL MONEY AS "BONUSMONEY"

PIC 3 "HARRY" SEES MY POINT BUT CONTINUES TO LIE AND RESPONDS

" I understand you may not see it from your side but for us it is visible that you used them both"

WHY WOULD I NOT SEE EXACTLY WHAT HE IS SEEING, AND WHY DIDNT HE SHOW ME WHAT HE SUPPOSEDLY SEES?

I STRAIGHT OUT SAY HE IS LYING, " HARRY" STILL CLAIMS THAT HE IS TRUTH FULL, BUT STILL HAVE NOT SHOWN ANY EVIDENCE ON HIS CLAIM THAT I USED BOTH.

Thank you for your reply, danieldakajda. I apologize, but I still don't understand how we can assist you here. Can you please elaborate?

Do I understand correctly that you activated this bonus with your deposit? Could you please forward me the entire game history from the moment you deposited? My email address is kristina.s@casino.guru. Alternatively, you can post it here. If there is any other relevant communication between you and the casino, please forward it as well. Thank you in advance.

Har mailat till dig

I received your email, but I would like to emphasize that I requested the full game history from the moment you deposited and the bonus was credited, and you only sent me one screenshot.

Dear danieldakajda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru