SawSpin Casino - Player's withdrawal has been confiscated.

I won a royal jackpot on a bongo gaming machine I went to withdraw after winning it as I was excited and they took there time then when I asked for it to be paid they refused the request to withdraw then took my balance of 51,120.06 away saying it was suspicious betting. I have spent the last two months fighting with them getting the same answers and responses although they have changed there reason why 3 times now first being suspicious Betts then it was fraudulent betting and now they say it's cause my deposit was never received upon further review. Pls help me get this withdrawal if anyone can help I will happily give me a couple grand out of it. Posting screenshots with it

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• How many deposits have you made to the casino so far? Have any of your deposits failed to be credited to your casino account or not been deducted from your bank account?
• Have you noticed any irregularities, bugs, or glitches during gameplay when you won the jackpot?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi thanks for your quick response. i have made a successful withdrawal from them before and they do not have a kyc option but to cover all bases I sent in a selfie while holding my government issued ID card and sent in a seperate photo the ID card I was holding in the selfie. Along with a recent bank account statement that had my name address and bank account details. I've made so far in deposits I've made 257 dollars with only withdrawing once which was a bonus I won when first signing up. And no none of my deposits have failed or been returned you can see this on my history page. Also no glitches in the game play, it was just like every other online casino and when I won It I didn't even know nor was I doing a high Bett i first won 1200 then up my bett to 5 dollars a spin and that's when I got the bonus feature and filled the screen with the balls you have to collect. Please help me resolve this with my withdrawal being paid as I have been playing online pokies for over 15 years and this is my first major win and very first jackpot win so it will destroy what faith I have in online gambling if I can't get this I've spent almost a million dollars over that time of 15 years so I definitely deserve this

Hi has this made any progress

Dear Ogeeonetommy

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you 🙏

Hello Ogeeonetommy,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread.

Sadly, I also need to disclose, that this particular casino operates under multiple fake licenses and I believe a successful resolution is very unlikely. Nevertheless, I will now try to get in contact with the casino. If there happen to be any developments, please keep me informed.

Best regards

Martin

Dear Ogeeonetommy,

I am truly sorry to confirm that, although the casino acknowledged our request, it has not shown any willingness to cooperate with the complaint resolution process or provide the evidence necessary to justify the confiscation of your balance.

The casino reportedly gave you several different explanations for its decision, including suspicious betting, fraudulent activity, and an allegedly unreceived deposit. However, without supporting records or a clear and consistent explanation from the casino, we are unable to independently assess whether any of these allegations are legitimate.

Unfortunately, meaningful mediation requires cooperation from the player, the casino, and the mediator. As the casino has declined to participate, we have no reasonable way to investigate the matter further and must close this complaint as unresolved.

I am sorry that we could not help you recover your winnings. The unresolved outcome will negatively affect the casino’s rating, and your experience will remain publicly available as a warning to other players.

The casino may request that the complaint be reopened at any time if it decides to provide the relevant evidence and properly address the case.

Best regards,

Martin