SawSpin Casino - Player's withdrawal has been confiscated.

I won a royal jackpot on a bongo gaming machine I went to withdraw after winning it as I was excited and they took there time then when I asked for it to be paid they refused the request to withdraw then took my balance of 51,120.06 away saying it was suspicious betting. I have spent the last two months fighting with them getting the same answers and responses although they have changed there reason why 3 times now first being suspicious Betts then it was fraudulent betting and now they say it's cause my deposit was never received upon further review. Pls help me get this withdrawal if anyone can help I will happily give me a couple grand out of it. Posting screenshots with it

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• How many deposits have you made to the casino so far? Have any of your deposits failed to be credited to your casino account or not been deducted from your bank account?
• Have you noticed any irregularities, bugs, or glitches during gameplay when you won the jackpot?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika