The player from Poland faces account closure at Savaspin Casino during a withdrawal attempt, with his funds confiscated under an alleged violation of Terms and Conditions without specific evidence. He requests an explanation for the closure and the immediate return of his PLN 1,500 deposits.
Savaspin Casino - Player's account is closed and funds confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 57m 48s
Savaspin Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
Translation
Complaint title:
Unjustified account closure and confiscation of funds (including deposits) by Savaspin – Report ID: C5KD3U
Content of the complaint:
Case description:
On February 24, 2026, my Savaspin casino account was blocked while I was attempting to withdraw funds. After contacting customer support (chat with operator Rafael), I was informed that the account had been closed by "administrative decision" with no possibility of reopening it.
In subsequent emails, the support team (Priscilla, then Alie) informed me that my account had been closed and my winnings confiscated due to an alleged violation of section 12.1 of the Terms and Conditions. However, the casino did not provide any specific evidence of my wrongdoing, limiting itself to a general quotation from the Terms and Conditions and stating that the decision was final and did not need to be substantiated.
Key facts:
Total amount on account: PLN 3,000.
Nature of funds: PLN 1,500 of this amount are my direct deposits (made in three transactions), not bonus winnings.
Casino's position: The company refuses to provide a substantive explanation of the decision, citing its right to unilaterally close an account.
My demands:
Explanation: I request that you identify the specific behavior that allegedly violated section 12.1 of the Terms and Conditions. In my opinion, making general references to an "anti-fraud policy" without providing evidence is unlawful.
Refund of deposits: I request the immediate return of my capital in the amount of PLN 1,500, as these funds do not constitute winnings, but are my private money that I deposited into the account.
Decision Review: I request mediation to determine whether Savaspin Casino's actions in confiscating my own deposits are in accordance with applicable industry standards.
I am attaching the full chat history with the operator and all email correspondence with casino representatives (Rafael, Priscilla, Alie).
Sincerely,
Milosz W.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play at this casino to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
- Did you accumulate your winnings with or without a bonus?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Is there any chance that someone from your household or using the same IP address also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
