Savaspin Casino - Player's account has been closed after winnings.

I deposited money into this casino and then I won a prize of more than €4000 and then it kicked me out of the page for no reason and when I tried to enter again it no longer gives me access. They are scammers.

Hello jacielgradiz87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Savaspin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When exactly did the casino block your account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yesterday I spoke for the last time with the casino, which told me that I would not be able to access my account again due to an administrative decision.

Hello jacielgradiz87,

Can you please answer to all of the questions?

Regards,

Nick

Dear jacielgradiz87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.