Savanna Wins Casino - Player's withdrawals are being delayed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Savanna Wins Casino.

However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to take a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru as evidence of the incident?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Oops i made a mistake savannah is a pending amount of $2000 and firejackpots pending amount is $1200

Dear Shawtayy77,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their assistance; however, Savanna Wins Casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Regarding your issue with another casino, we recommend you file a separate complaint, since one complaint can affect only one casino.

Best regards,

Tomas

Casino Guru