Savanna Wins Casino - Player's withdrawal has been delayed.

I have played only casino at savanna back in 2024 when a roulette result was announced wrong and my supposed winnings were marked as a loss. This was resolved days later. I stumbled back on my account in 2026 and requested a withdrawal of the corrected money.

I have asked the support and live chat atleast 10 times and was always told that the financial department is busy but my case will be taken care of. It’s been 75 days since.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila