SAT Sport247 Casino - Player’s withdrawal is unfairly blocked.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SAT Sport247 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did the casino inform you about the reason why your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1... Duration of play and account block

I joined SAT Sport247 approximately 1 month ago.

I actively played for about 7 days only.

My account was blocked around 1 month ago without proper explanation.

2... Reason given by the casino

When I contacted SAT Sport247 support regarding my blocked account and pending withdrawal, they stated that I have "multiple accounts".

This is completely false. I confirm that I have only one account with SAT Sport247.

In my opinion, the real reason they are refusing my withdrawal is because I turned my balance from 2 lakh to 20 lakh through gameplay.

3.... Bonus involvement

I did not use any bonus to achieve my winnings.

All deposits were made with my own funds, and the balance was accumulated by fair play only.

4....Pending withdrawal

My withdrawal request for the amount of 20 lakh was never processed.

I kindly request your assistance in resolving this matter and ensuring that the casino pays out my legitimate winnings.

Thank you very much for your support.

Thanks for your reply and the detailed explanation of the situation.

• Have you saved the interaction where the casino accused you of multiaccounting? Would you be able to share it with me? Send the information to my email at tomas@casino.guru
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you completed account verification in the casino? Were you asked to submit any documents for the purpose of verifying your account?

Thanks in advance for your cooperation.

Dear Sir,

I have emailed you the chatting evidence related to Satsport. Kindly check and confirm once you have reviewed it.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Aman80602,

We would like to update you that due to Pavel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Pavel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Pavel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Casino Guru Team,

Thank you for the update. I understand that Pavel is currently on vacation, and I appreciate you letting me know about the extended timeline.

I’m happy to wait for his return, as I value his understanding of my case. Please keep me informed if there are any further updates in the meantime.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear SAT Sport247 Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Sir what is status my complaint no any response from your side sir.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Sir what is status my complaint no any response from your side sir.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru).

I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team