The player from Finland has been persistently receiving unwanted emails from the casino despite multiple requests to be removed from the mailing list. After closing her account to stop the emails, she discovers that the casino has reopened it without her consent.
SagaSpins Casino - Player's account has been reopened without permission.
Opened
Current status
Waiting for Casino Guru to reply
3d 16h 4m 21s
SagaSpins Casino
Safety Index:Very lowCase summary
Discussion
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Public
6 days ago
Translation
The casino won't stop spamming me with emails, even though I've been asking for months and they always promise to remove me from the mailing list. So I closed my account because I thought this would stop the emails. But now they've reopened my account without asking me!
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear Ferox86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Attila
