SagaSpins Casino - Player experiences delayed withdrawals and account issues.

I started playing here a while back only the odd time I visit this site but I won a few pound and went to withdraw to find any way I pay in is not available to pay out also there is a 500 euro daily limit ... i contacted live chat who where useless... i uploaded my kyc and was told 3 working days to even look at them thats ok so I asked to set a limit nope cant do that even doe in there rules it says they can and there is safety tools on your profile there is not ... at this stage I asked them to close account till there rule of lighting fast payout was completed via email as live chat are there just to chat and say hello ... this site is a scam if i ever seen it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cabra54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SagaSpins Casino and that they do no have safety tools available.

To better understand the situation and assist you, could you please provide more information by answering the following questions:

• Have you accumulated your winnings with or without an active bonus?
• Could you please let me know the amount of the remaining balance in your account?
• You mentioned that you asked the casino to close your account. Is your account already closed?
• If you still have access to your account, do I understand correctly that the KYC verification is still ongoing? Could you please clarify when you last sent the documents for verification?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear Cabra54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru