Safe Casino - Player’s deposit and bonus are delayed.

I deposited €30 into the casino a week ago. The deposit status is being processed. Customer service kept replying: We will process the matter as quickly as possible and will respond by email. How can it take a week to get the matter resolved?? In addition, I received free spins as a sign-up offer, from which I won €11.60. You can only play with the bonus after the deposit has been made. Since the deposit did not arrive in the account on time, the bonus is no longer valid. I lost the bonus money. When I asked how this is refunded, I did not receive any answer.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila