Safe Casino - Player’s deposit and bonus are delayed.

I deposited €30 into the casino a week ago. The deposit status is being processed. Customer service kept replying: We will process the matter as quickly as possible and will respond by email. How can it take a week to get the matter resolved?? In addition, I received free spins as a sign-up offer, from which I won €11.60. You can only play with the bonus after the deposit has been made. Since the deposit did not arrive in the account on time, the bonus is no longer valid. I lost the bonus money. When I asked how this is refunded, I did not receive any answer.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hi! Deposits changed to rejected. Deposits made on 20.7. Today, 6.8. deposits have not been returned to my bank account. I asked the casino for a bank statement showing that the deposits have left my account but have not been returned to the bank account. They promised to look into the matter. Their response times are really long, over a week to an email. Customer service at the casino is absolutely useless. As a warning to others, avoid this casino. I always make a small deposit first to try it out. Sometimes the deposit can take from a few hours to a couple of days to be in the casino account, this has never happened that the deposit has completely disappeared. That is also bad customer service that the lost bonus money was not compensated in any way. A deposit bonus was offered, but I will not deposit to this casino again, not even with another payment method.

Hi Kizzu, I'm sorry to learn that there hasn't been any progress. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded. You can send it to my email at attila.g@casino.guru.

Thank you.

Hi! The deposits arrived in the casino account today.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru