HomeComplaintsSafe Casino - Player’s account is closed and winnings confiscated.

Safe Casino - Player’s account is closed and winnings confiscated.

Opened
Current status

Waiting for player to reply

5d 19h 20m 21s

Safe Casino
Safety Index 7.0 Above average

Case summary

The player from Finland has had his account closed without explanation, resulting in the confiscation of his winnings and deposit.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 30 Aug 2026
Public
Public
1 week ago
fiTranslationgb

The casino closed my account without any reason and confiscated my winnings and deposit.

Automatic translation:
Public
Public
1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 week ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Public
Public
yesterday

Dear Nicozio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nicozio has 5d 19h 20m 21s to reply

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