Safe Casino - Player's account has been closed for duplicate accounts.

Due to repeated technical problems, the loss of my old email address, and a new phone (which resulted in the loss of all my old saved data), and also because I forgot about it, I created a new account there. I successfully verified my identity, deposited about €60-70, won some money, and wanted to withdraw €445. Everything went perfectly; it was my first time using my ID card for verification. The next day, I received an email stating that my account was blocked due to duplicate accounts, household issues, etc., and that I should use the first account I created, and the account with the outstanding €445 withdrawal would be deleted. I explained to support that I no longer have access to my old email address, have a new phone, and hadn't previously verified my identity with the casino using my ID card. Unfortunately, my pleas fell on deaf ears. Please help me. Thank you very much.

My email address at the casino is: marius.bau@web.de

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Safe Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you register your second account in the casino?
• When was the last time you accessed your original account?
• Have you used a welcome bonus on either account?

Thank you very much in advance for your reply.

Best regards,

Tomas